Accidents and vehicle damage can usually be managed when they are reported immediately. Concealing damage, providing false information, making unauthorized repairs or continuing to drive an unsafe vehicle can turn a minor incident into a serious financial and safety problem.
Any accident, impact, contact, damage or suspected damage involving the rental vehicle must be reported to Sunrise Rentacar immediately, regardless of how minor it may appear.
This includes, for example:
Do not decide by yourself that the incident is too small to report. A small contact may not require police attendance, but it still must be reported to Sunrise Rentacar.
Not every light contact necessarily requires calling the police. For example, lightly brushing a tree branch without identifiable damage to the vehicle, tree or surrounding property may simply require immediate reporting to Sunrise Rentacar for evaluation.
Police reporting becomes particularly important when an incident involves:
When police reporting is required, failure to make the necessary report may prevent the required accident documentation from being issued and may affect insurance coverage.
Sunrise Rentacar may provide instructions based on the circumstances, but the renter remains responsible for complying with applicable legal obligations.
All damage must be reported immediately, even when the renter believes it is minor.
Failure to report an accident, contact or damage may result in loss of CDW, insurance benefits or other contractual protections.
The following are not acceptable reasons for failing to report:
A vehicle that still moves is not necessarily safe to drive.
If the vehicle is damaged, making abnormal noises, dragging parts, showing warning lights, leaking fluid, vibrating, steering abnormally or otherwise appears unsafe, stop driving as soon as it is safe to do so and contact Sunrise Rentacar.
Do not continue driving when:
Do not assume that damage is safe simply because the visible component is plastic. Plastic bumpers and exterior panels are attached using brackets, clips, screws and other components that can contact a tire, wheel or road surface after impact.
The renter must take reasonable steps to prevent additional damage after an incident.
If the original accident causes limited damage but the renter continues driving and substantially increases the loss, the additional damage may be treated separately from the original incident.
Continued use of a damaged vehicle for hours or days, especially at highway or expressway speeds, may dramatically increase repair costs and create a serious safety risk for the renter, passengers and other road users.
CDW, insurance or other protection should not be assumed to cover additional damage caused by knowingly continuing to operate a vehicle after a dangerous or abnormal condition becomes apparent.
Do not attempt to conceal vehicle damage or temporarily make the vehicle appear normal in order to avoid reporting the incident.
The renter must not:
Temporary emergency action may sometimes be necessary for immediate safety, but it must be reported to Sunrise Rentacar immediately.
Attempting to hide damage until vehicle return, airport transfer or departure from Japan does not reduce the renter's responsibility and may significantly worsen the situation.
Substantial damage discovered without a corresponding incident report is treated seriously.
If Sunrise Rentacar discovers major damage and the renter has failed to disclose where, when or how it occurred, the company may be unable to determine whether the original incident involved:
In such circumstances, Sunrise Rentacar may preserve available evidence, investigate the condition of the vehicle and contact police or other appropriate parties when reasonably necessary.
Sunrise Rentacar does not automatically characterize concealed damage as a criminal offense. However, substantial unexplained damage may require investigation because the company cannot know whether required accident procedures were ignored or whether another person or property was involved.
Customers must provide a complete, accurate and truthful description of any accident or vehicle damage.
Do not:
Sunrise Rentacar may evaluate an incident using available information including:
Deliberately providing materially false information, concealing relevant facts or falsely attributing an accident to a vehicle defect may affect CDW, insurance benefits and other contractual protections.
Photographs and videos help protect both the renter and Sunrise Rentacar.
When safe to do so, document the incident clearly. Whenever possible, take:
Good documentation can clarify responsibility, identify the actual extent of damage, distinguish new damage from pre-existing damage, assist insurers, reduce disputes and help avoid incorrect charges.
After an incident, do not:
Available records may be used to determine what occurred and to protect all parties involved.
When another person or vehicle is involved, obtain relevant information whenever possible, including name, contact details, vehicle license plate, vehicle information, insurance details and witness contacts.
Cooperate calmly and report objective facts.
The renter should not:
This does not mean that the renter should lie or refuse cooperation. Provide accurate facts, assist injured persons, cooperate with police and authorities, and allow responsibility to be evaluated through the appropriate process.
No repair may be arranged without explicit authorization from Sunrise Rentacar.
The renter must not:
Unauthorized repairs may hide damage, destroy evidence, interfere with insurance assessment, introduce unsuitable parts, compromise safety or prevent proper diagnosis.
A minor accidental contact is not treated the same way as severe damage resulting from reckless, grossly negligent or clearly improper vehicle operation.
Examples may include:
Each incident is evaluated individually.
Where conduct violates the Rental Agreement or falls outside applicable insurance, CDW or other protection coverage, the renter may remain responsible for the resulting uninsured loss.
A total loss is a serious financial event.
Possessing CDW, insurance or third-party booking-platform protection does not automatically mean that the renter's financial responsibility is limited to the amount covered by that product.
For purposes of determining vehicle value, Sunrise Rentacar may use the Insured Vehicle Value.
Insured Vehicle Value means the vehicle value stated in the applicable motor insurance policy at the time of the incident, or the corresponding vehicle value recognized under that policy when applicable.
If the renter is responsible for an uncovered total loss, the renter may be responsible for the uninsured amount up to the applicable Insured Vehicle Value, together with other applicable losses and charges under the Rental Agreement.
Insurance, reimbursement protection or damage coverage purchased through Booking.com, Klook, Trip.com, ToCoo! or another booking platform is separate from the Rental Agreement between the renter and Sunrise Rentacar.
Third-party coverage may reimburse the renter according to its own limits, conditions, exclusions, documentation requirements and claim procedures.
It does not automatically reduce, replace or cap the renter's contractual liability to Sunrise Rentacar.
| Applicable vehicle liability | ¥2,400,000 |
|---|---|
| Maximum booking-platform coverage | ¥800,000 |
| Potential platform reimbursement | Up to ¥800,000 |
| Remaining renter responsibility | ¥1,600,000 |
If the renter is contractually responsible for ¥2,400,000, purchasing protection limited to ¥800,000 does not make Sunrise Rentacar responsible for the ¥1,600,000 difference.
The renter may seek reimbursement from the platform or its insurer according to the terms of that product.
Sunrise Rentacar does not guarantee:
Payment obligations to Sunrise Rentacar are not automatically suspended while the renter waits for reimbursement from a third-party insurance provider or booking platform.
The renter does not independently determine the cost of repairing a Sunrise Rentacar vehicle.
Repair costs are assessed using reasonably necessary professional inspection and repair requirements in Japan. Relevant factors may include:
Visible exterior damage does not necessarily represent the full extent of the damage. Final cost may only become known after professional inspection, diagnosis or disassembly.
Customers are free to ask questions, request explanations and provide information for review.
However, the following do not determine the amount payable to Sunrise Rentacar:
Finding a replacement part online for a certain price does not establish the actual cost of professionally diagnosing and repairing the damaged rental vehicle in Okinawa.
Sunrise Rentacar is not automatically required to:
Repair decisions should be based on commercially reasonable methods appropriate for the vehicle's condition, safety, reliability, proper operation and continued rental use.
Repair cost is not necessarily the only financial consequence of vehicle damage.
Depending on the Rental Agreement and circumstances, additional amounts may include:
The renter does not independently calculate or impose the amount of repair costs, NOC, loss of use, lost revenue or total liability.
Where lost revenue or additional loss of use is applicable, relevant information may include actual vehicle downtime, existing reservations, normal rental performance, vehicle category, seasonal demand and other reasonably documented operational losses.
A renter cannot simply select an online daily rental rate and multiply it by the number of repair days. Likewise, Sunrise Rentacar should not create unsupported losses.
NOC and other loss-of-use calculations should not be duplicated for the same loss without a distinct applicable basis.
In many accidents, the final cost cannot be determined immediately.
The vehicle may require professional inspection, disassembly, diagnostic work, parts quotation, insurer evaluation or repair-shop scheduling before the final amount becomes known.
Sunrise Rentacar may therefore collect a reasonable Provisional Damage Deposit or provisional damage charge.
The provisional amount may consider:
The provisional amount is not necessarily the final repair cost.
After the vehicle has been properly inspected and the relevant costs have been established, Sunrise Rentacar may reconcile the provisional amount against the renter's final applicable liability.
If the provisional amount exceeds the final applicable amount, the excess may be refunded to the renter.
Actual transaction-related costs may be deducted where applicable, including:
Provisional Damage Deposit: ¥550,000
Actual repair cost after inspection: ¥180,000
Applicable NOC and other legitimate charges are calculated according to the Rental Agreement and actual circumstances.
The remaining excess is refunded after final settlement, less applicable transaction costs.
This process allows Sunrise Rentacar to secure an unresolved damage claim while still adjusting the final amount according to the actual outcome.
Sunrise Rentacar recognizes the customer's right to ask questions and request clarification.
You may:
Sunrise Rentacar will consider reasonable information and may adjust an amount where appropriate.
The objective is a fair, documented and reasonable resolution for both parties.
Substantial unreported or concealed damage is not treated as an ordinary vehicle-return condition.
When appropriate, Sunrise Rentacar may:
Where serious unreported damage is discovered and its origin is unknown, Sunrise Rentacar may need to determine whether another person or property was involved and whether required accident procedures were ignored.
Sunrise Rentacar does not intend to use accidents as an opportunity to impose arbitrary charges.
Our objective is to:
Damage assessments are based on available evidence, professional repair requirements, contractual terms, applicable insurance information and reasonably verifiable losses.
Where an amount can reasonably be adjusted after final repair or assessment, Sunrise Rentacar seeks to make the corresponding adjustment.
Transparency does not mean that the renter may dictate repair prices.
