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Insurance Information & Contact Details

This page provides insurance and contact information for vehicles operated by SUNRISE RENTACAR.

The information below is intended for anyone involved in or handling a traffic accident involving one of our rental vehicles, including our customers, other parties involved in the accident, police officers, insurance companies, and other authorized representatives.

Please use the information below when you need to identify or contact the insurance provider covering the SUNRISE RENTACAR vehicle involved in the accident.

For matters concerning a specific accident or insurance claim, please have the vehicle information, accident date, and any available police or accident report details ready when contacting the relevant party.

Accidents, Damage & Customer Responsibilities

Understand the customer’s responsibilities in the event of an accident or vehicle damage, including immediate reporting, police notification, insurance coverage, repair costs, NOC, total loss, and prohibited actions.

View Customer Responsibilities →

If an Accident Has Just Occurred

Follow these immediate steps to protect everyone involved and preserve the information required by the police, insurers and Sunrise Rentacar.

  1. Report the incident immediately: Contact Sunrise Rentacar and report every accident, impact, contact or vehicle damage, even if it appears minor.
  2. Stop if the vehicle may be unsafe: Do not continue driving if there are loose parts, fluid leaks, warning lights, abnormal noises, vibration, steering problems or any other safety concern.
  3. Contact the police when required: Police reporting is particularly important when there is an injury, another person or vehicle is involved, property has been damaged, the vehicle has significant damage, or an insurance claim may be required.
  4. Document the scene: When it is safe, photograph the vehicles, license plates, damaged areas, accident location, road markings and any property or objects involved.
  5. Obtain the other party’s information: Record their name, telephone number, license plate, vehicle details and insurance information whenever possible.
  6. Do not negotiate liability yourself: Do not promise payment, hand over cash, accept a repair amount, sign a private settlement or make declarations of legal or financial responsibility.
  7. Preserve the vehicle and evidence: Do not hide, reposition, repair or discard damaged parts, and do not disconnect, delete or interfere with dashcam recordings or other available records.

Customers

What to do in case of an accident, vehicle breakdown, flat tire, or other roadside emergency during your rental.

Other Parties Involved

Information for other parties involved in an accident with a SUNRISE RENTACAR vehicle, including insurance contact details and how to proceed.

Insurance & Claims

Insurance provider, claims center, coverage and contact information for accidents involving SUNRISE RENTACAR vehicles.

Authorities & Organizations

Official insurance and vehicle information for police, insurance companies, regulatory bodies, and other authorized organizations.