Passengers & Luggage

Choose a vehicle that can safely and comfortably accommodate every passenger, child seat, suitcase and travel item in your group.

A vehicle's advertised seating capacity is its maximum legal number of occupants. It does not guarantee enough luggage space when every seat is in use. In many vehicles, raising the third-row seats significantly reduces the cargo area.

Please consider your entire group and everything you will carry before booking. Choosing the correct vehicle category is the customer's responsibility, but our team can help if you send us the details in advance.

Maximum seats ≠ guaranteed luggage space
More passengers usually means less room for suitcases.

Safety Comes First

Every occupant must have an individual, legally usable seat and seat belt. Children also count as passengers, including babies seated in child safety seats. Luggage must never prevent the driver from operating the vehicle safely or obstruct the driver's view, mirrors, pedals, gear selector, doors or safety equipment.

Before You Reserve

Passenger Count

Include Everyone in Your Group

  • Count every adult, child and infant.
  • The driver is included in the vehicle's seating capacity.
  • A child safety seat occupies one passenger position and may require additional surrounding space.
  • Do not select a smaller vehicle based on the assumption that a child can share a seat or sit on another passenger's lap.
Luggage Count

Count Size, Not Only Pieces

  • Tell us how many large, medium and carry-on suitcases you will bring.
  • Include strollers, wheelchairs, golf bags, sports equipment and other bulky items.
  • Hard-shell suitcases are less flexible and may use more cargo space than soft bags.
  • Allow room for purchases or additional bags collected during your trip.

Understanding Vehicle Capacity

Maximum Capacity

Seats Show a Legal Limit

A vehicle listed as having five, seven or eight seats may legally carry up to that number of people, subject to the correct use of seat belts and child restraints. This number does not describe passenger comfort or cargo capacity.

Third-Row Seats

Seats and Cargo Share Space

In compact minivans and many seven-seat vehicles, the third row normally uses part of the luggage area. With all seats raised, only a limited number of bags may fit behind the last row.

Comfort

Plan for Real-World Travel

A configuration may be legally possible but uncomfortable for long drives. Passenger height, child seats, luggage size and trip duration should all be considered. When close to the limit, choose a larger category.

Vehicle Photos and Luggage Icons Are a Guide

Photos, seat diagrams and suitcase icons on the website are intended to help with selection, but luggage shapes and passenger needs vary. Vehicle groups may include different models with similar general specifications. Unless expressly confirmed in writing, a reservation is for a vehicle category, not a particular model, cargo layout or exact trunk measurement.

Child Seats and Family Equipment

Child Safety Seats Need Space

Child seats can reduce the usable width of a row and may affect access to other seats. Multiple child seats may not fit side by side in every model, even when the total passenger count is within the vehicle's stated capacity.

Reserve required child seats in advance and provide each child's age, height and weight accurately. Availability and installation compatibility must be confirmed.

Strollers and Other Equipment

Strollers, travel cots, wheelchairs and mobility equipment must be included when estimating luggage space. Please provide folded dimensions or a photo when an item is unusually large.

Never assume that a stroller will fit simply because the vehicle has enough seats for the family.

Oversized and Special Items

Contact Us Before Booking

Please contact us before reserving if you will carry items such as:

  • Golf bags, surfboards or diving equipment
  • Large musical instruments
  • Wheelchairs or mobility devices
  • Large strollers, travel cots or multiple baby items
  • Several large hard-shell suitcases
  • Any item that may require folded or removed seats

Items Requiring Prior Approval

Bulky, heavy, dirty, wet, sharp or potentially damaging items must be disclosed in advance. Protective covers or special arrangements may be required. Roof loading, external carriers and roof racks are not permitted unless Sunrise Rent a Car has expressly approved and supplied the appropriate equipment.

The customer is responsible for damage, excessive cleaning or loss of use caused by improperly transported items.

Weight & Handling

Heavy Luggage and Safe Loading

  • Heavy luggage may incur an additional handling fee: Individual suitcases or other items weighing 20 kg or more may be subject to an additional handling fee when assistance from Sunrise Rent a Car staff is requested or required during a pick-up, drop-off or transfer service.
  • Maximum weight accepted for staff handling: Staff may refuse to manually lift or carry any item that is excessively heavy, difficult to hold or unsafe to handle. Items approaching or exceeding 23 kg should be handled by the customer or divided into smaller bags whenever possible.
  • Customers are responsible for their own luggage: Sunrise Rent a Car staff are not required to carry, load or unload passengers' belongings. Staff may occasionally assist to help the service proceed efficiently, but such assistance is discretionary and cannot be guaranteed.
  • Do not place luggage on passenger seats: Heavy or hard luggage placed on seats can damage the upholstery, seat frames, occupancy sensors, seat-belt warning systems, airbag-related wiring or other electronic components installed inside or underneath the seats.
  • Do not overload or stack luggage unsafely: Bags must not be piled in a way that causes them to fall when a door or tailgate is opened. Luggage must not be pressed against, strike or place excessive weight on the vehicle's windows, glass, doors, interior panels or rear hatch.

Customers are responsible for safely loading and securing their belongings and may be charged for damage, excessive cleaning or additional handling caused by heavy, unstable or improperly loaded luggage.

At Pick-up

If Your Group Does Not Fit Safely

Our staff may inspect the number of passengers, child seats and amount of luggage at pick-up. If the reserved vehicle cannot carry the group safely or legally, we cannot allow unsafe loading or departure.

A larger vehicle may be offered only when available and may require an additional charge. During busy periods, an upgrade or replacement vehicle may not be available. The customer may need to arrange another vehicle, taxi, luggage delivery or other transportation at their own expense. Delays or additional costs caused by inaccurate passenger or luggage information are the customer's responsibility.

Unsafe Loading Is Prohibited

  • No passenger may travel without a proper seat and seat belt.
  • Passengers may not ride in the luggage compartment.
  • Luggage may not be placed where it can interfere with driving or safe entry and exit.
  • Heavy or loose items must not be stacked where they could strike passengers during sudden braking.
  • The vehicle's legal passenger and load limits must never be exceeded.

Airport Pick-up and Drop-off

Make Boarding Quick and Safe

At Naha Airport, vehicles cannot remain at the terminal while bags are reorganized or while members of the group are still inside the building. Please have all passengers and luggage ready at the instructed meeting point before the vehicle arrives.

For a large group or a vehicle filled close to capacity, we may recommend that passengers and luggage be dropped at the airport first and that only the driver return the rental vehicle to our office for inspection. Follow the instructions provided by our staff for your reservation.

Not Sure Which Vehicle to Choose?

Send Us These Details Before Booking

  • Total number of adults, children and infants
  • Number of child safety seats required
  • Number and approximate size of all suitcases
  • Photos or folded dimensions of strollers and oversized items
  • Any mobility, accessibility or special seating requirements

We can recommend a suitable category based on the information provided. Final suitability still depends on the actual size and shape of your passengers' belongings, so accurate details are essential.

Last reviewed: August 31, 2026
Vehicle specifications, available models, safety requirements and operational procedures may change. Please confirm any critical requirement with Sunrise Rent a Car before booking.