This page provides a consolidated reference for reservation deposits, administrative charges, cleaning and restoration fees, replacement costs, vehicle-related expenses and other amounts that may become payable during or after a rental.
Last reviewed: September 2, 2026The amount charged depends on the nature, extent and consequences of the occurrence. A listed amount may be a fixed charge, a starting amount, an estimated range or the actual cost incurred.
Where applicable, the total may include the listed service or restoration charge, third-party expenses, parts, labor, transportation and the applicable Non-Operation Charge (NOC). The same underlying expense will not be charged twice.
Photographs, video records, inspection results, authorized workshop estimates, supplier invoices and other objective evidence may be used to determine the final amount.
| Item | Applicable amount or rule |
|---|---|
| Manual reservation confirmation deposit — reservation total up to ¥20,000 Applies to reservations arranged manually through WeChat, WhatsApp or another direct messaging channel. |
¥5,000 |
| Manual reservation confirmation deposit — reservation total above ¥20,000 | ¥8,000 |
| CDW price and deductible | The applicable CDW price and deductible are displayed on the page of each vehicle and form part of the selected reservation conditions. |
| Non-Operation Charge (NOC) | The applicable NOC may be charged when a vehicle becomes unavailable because of damage, contamination, loss of a key, repair, cleaning or another occurrence attributable to the customer. NOC is separate from repair, replacement and cleaning costs. |
| Replacement vehicle after an accident or damage | Not guaranteed. If another vehicle is available, a new rental agreement and the corresponding rental fee will apply. |
| Traffic fines and legal penalties | Payable directly by the customer to the police or competent authority. Any amount advanced by Sunrise Rentacar must be reimbursed in full. |
Charges vary according to the requested time. Advance request, staff availability and express confirmation are required. See the complete After-Hours Service schedule.
Missing fuel is calculated according to measurable vehicle data, average consumption, the current fuel price and applicable tax. See the complete rules and formula on the Fuel & Refueling page.
| Item or occurrence | Applicable amount or rule |
|---|---|
| Vehicle documents removed from or found outside the glove compartment | ¥10,000, even when the documents are ultimately returned. |
| Lost, removed or damaged vehicle document or original manual | ¥20,000–¥80,000, depending on the documents affected and the reissue procedure. Extraordinary reissue costs may be charged additionally. |
| Recording camera | ¥30,000 for loss or removal. Tampering, disconnection, data deletion, damage or required reinstallation may result in additional charges and loss of CDW eligibility. |
| Official keychain | ¥5,000 |
| Protective key cover | ¥5,000 |
| USB charger, adapter or supplied USB cable | ¥5,000 per item |
| Vehicle key — standard domestic vehicle | From ¥60,000, including programming where required. |
| Vehicle key — Mercedes-Benz, imported or premium vehicle | Actual replacement and programming cost, commonly from ¥120,000. |
| Sunshade | ¥5,000 |
| Floor mat, carpet or steering-wheel cover | ¥10,000 per item |
| Occurrence | Applicable amount or rule |
|---|---|
| Tampering with, disconnecting or removing internal equipment Includes cameras, sensors, wiring, safety equipment and installed accessories. |
Base charge of ¥20,000 plus actual inspection, repair, reinstallation and replacement costs. |
| Unauthorized holder, sticker, adhesive or suction cup that causes damage | Base charge of ¥10,000 plus the full cost of the damaged component and installation. |
| Adhesive, sticker or residue removable without permanent damage | ¥5,000–¥20,000, according to the affected area and work required. |
| Damage to display, navigation unit, instrument cluster, panel, glass or interior trim | Full repair or replacement cost. If the screen or surface cannot be replaced separately, the complete assembly and installation will be charged. |
The customer must inspect the vehicle at pickup and immediately report any alleged pre-existing damage or missing item. A report made days later does not by itself establish that the condition existed at pickup.
Damage, malfunction, contamination or a missing item discovered during the rental must also be reported immediately. Failure to report may make the customer fully responsible and may invalidate CDW or other protection.
Ordinary use does not result in a special cleaning charge. Charges apply when professional cleaning, extraction, deodorization, restoration, dismantling or replacement is required.
| Condition | Applicable amount or rule |
|---|---|
| Ordinary garbage left in the vehicle | From ¥1,000 |
| Large objects or special disposal | Actual collection, handling and disposal cost. |
| Light cigarette odor | ¥10,000–¥20,000 |
| Strong or deeply impregnated cigarette odor | ¥80,000. NOC may apply when extended deodorization makes the vehicle unavailable. |
| Intense sweat, body odor or contamination producing a urine-like smell | From ¥50,000 for the first affected seat. |
| Each additional seat affected by sweat, odor or contamination | Additional charge according to the treatment required, up to ¥50,000 per seat. |
| Vomit, urine, feces, food, drinks or other severe seat contamination | Professional deep cleaning from ¥50,000 for the first affected seat; additional affected seats are charged separately. |
| Seat or interior component that cannot be restored | Full replacement and installation cost. Depending on the vehicle, a seat assembly may exceed ¥500,000. |
| Body oil, sunscreen, tanning product, oily cosmetic or similar residue | ¥50,000–¥80,000, according to the number, size and severity of the marks. |
| Plastic, seat or trim permanently damaged by oil or sunscreen | Full component and installation cost, plus NOC when the vehicle becomes unavailable. |
| Excessive mud, dust, salt or sand | From ¥10,000. Contamination of seats, mechanisms, electronics or other sensitive parts is charged separately. |
| Seat belts, carpets, doors, armrests or other surfaces affected | Additional cleaning, restoration or replacement cost according to each affected component. |
| Condition | Applicable amount or rule |
|---|---|
| Passenger with strong cigarette, vomit, sweat or other contaminating odor | The complimentary transfer may be refused. The customer must arrange a taxi or other transportation at their own expense. |
| Odor or contamination transferred to the vehicle during transportation | ¥10,000–¥50,000 or more, according to the deodorization and cleaning required. |
| Vehicle unavailable after contamination | Applicable NOC in addition to cleaning or restoration costs. |
| Occurrence | Applicable amount or rule |
|---|---|
| Window, door or sunroof left open during rain | Full drying, extraction, cleaning and deodorization cost, plus repair or replacement of affected seats, carpets, switches, sensors, electronic modules and other components. |
| Water entering the floor or interior after parking or driving in a flooded area | Normally ¥80,000–¥150,000 or more, according to severity. |
| Mechanical, electrical, electronic or structural water damage | Full repair or replacement cost. |
| Vehicle unavailable because of water or rain damage | Applicable NOC in addition to all cleaning and repair costs. |
| Occurrence | Applicable amount or rule |
|---|---|
| Tree sap, resin, flower residue or strongly adhered plant contamination | Up to ¥220,000, according to the affected area, removal time and need for full corrective polishing. |
| Paint damage remaining after removal or polishing | Additional repair cost according to an authorized estimate. |
| Scratches caused by parking or driving through bushes, branches or vegetation | ¥60,000–¥300,000 or more, according to the total affected area and scratch depth. |
Do not park under trees or plants and do not drive or park within bushes or against branches. Sap cannot safely be removed by aggressively rubbing the paint and may require professional removal and full polishing.
| Occurrence | Applicable amount or rule |
|---|---|
| Minor transferable mark removable without glass polishing | According to inspection and the cleaning required; may be less than ¥50,000. |
| Window or rear glass scratched by luggage, boxes or cargo | From ¥50,000 |
| Professional glass polishing | From ¥50,000 |
| Glass that cannot be restored by polishing | Full replacement and installation cost. |
| Damage to the interior tailgate panel or luggage-compartment trim | Full repair or replacement cost. |
| Damage caused by forcing the tailgate closed Includes latch, lock, sensors, hinges, struts, powered mechanism and glass. |
Full inspection, repair, replacement and installation cost. |
| Service or damage | Coverage or responsibility |
|---|---|
| Towing and emergency roadside work | Combined insurance limit of ¥150,000 per occurrence, subject to policy conditions and insurer approval. |
| Approximate towing distance corresponding to ¥150,000 | Approximately 150 km for an ordinary passenger vehicle. This is an estimate, not a fixed distance guarantee. |
| Pre-authorized towing arranged through the insurer’s roadside-assistance desk | May be unlimited when the desk is contacted in advance and expressly approves towing to the designated repair facility. |
| Battery discharged through customer negligence | Jump-start or charging service may be available under roadside assistance. Battery replacement and all non-covered or excess costs remain payable by the customer. |
| Emergency replacement with the vehicle’s spare tire | May be included in roadside assistance, subject to the applicable conditions. |
| Damaged tire, wheel, hubcap or alignment | Full repair or replacement cost. Roadside assistance does not make the damaged tire or component itself free of charge. |
| Window, headlight or mirror | Full repair or replacement cost. |
| Windshield | From ¥220,000, depending on the vehicle, sensors, cameras, calibration and installation. |
| Roadside service arranged without prior approval or beyond policy coverage | Payable by the customer directly to the service provider. |
For an eligible occurrence, the policy may cover emergency accommodation and transportation expenses up to ¥20,000 per person per occurrence, subject to insurer approval and policy conditions.
Eligible one-way transportation expenses for one person to collect the repaired vehicle may be covered up to ¥150,000 per occurrence, subject to insurer approval and policy conditions.
| Occurrence | Applicable amount or rule |
|---|---|
| Wrong fuel placed in the vehicle | From ¥440,000, depending on the vehicle and resulting damage. |
| Tank cleaning, draining and towing | Actual cost. |
| Damage to engine, injection, fuel system, sensors or related components | Full repair or replacement cost, even when it exceeds the starting amount. |
| Vehicle unavailable after incorrect refueling | Applicable NOC in addition to all towing, cleaning and repair costs. |
| Rule or occurrence | Applicable consequence |
|---|---|
| Smoking inside or immediately around the store or office | Strictly prohibited. Cleaning, deodorization and damage costs may apply if smoke or odor contaminates the premises, furniture or vehicles. |
| Changing diapers on sofas, tables, chairs or another unauthorized surface | Cleaning charge and full replacement cost if the item is contaminated or damaged. Use only the location indicated by staff. |
| Garbage left or discarded at the store or office | From ¥1,000, plus special disposal costs when applicable. |
| Damage to computers, tables, chairs, water dispensers, curtains or other property | Full repair or replacement cost. |
| Damage or contamination caused by a child or companion | The renter or responsible adult is fully responsible. Children must not jump on, climb or misuse office furniture or equipment. |
A fixed amount applies where expressly stated. A range is determined according to severity, affected area, number of affected components and work required.
Where no fixed amount can reasonably be established, the customer pays the actual cost based on inspection, supplier pricing or an authorized Japanese workshop estimate.
Charges may apply separately to each affected seat, document, key, charger, carpet, panel, glass surface or other component.
A stated range does not limit the customer’s responsibility when the actual cost of parts, specialized work, third-party service or severe damage is higher.
This schedule forms part of Sunrise Rentacar’s rental conditions and applies together with the reservation details, vehicle page, insurance and CDW conditions, fuel policy, pickup and return rules and other published rental policies.
