This page provides important instructions for SUNRISE RENTACAR customers in case of a traffic accident, vehicle breakdown, flat tire, or other emergency during the rental period.
Stop the vehicle in a safe location as soon as possible. Check whether anyone is injured and avoid creating additional danger to yourself, passengers, other road users, or surrounding traffic.
If anyone is injured, if there is immediate danger, or if emergency assistance is required, contact the appropriate emergency service first.
| Police | 110 |
|---|---|
| Ambulance / Fire Department | 119 |
Please report the accident to the police even if the damage appears minor. This includes accidents involving another vehicle, a parked vehicle, property, structures, or other objects.
Do not leave the scene without completing the necessary procedures.
If it is safe to do so, collect and preserve information about the accident. This information may be required by SUNRISE RENTACAR, the police, the insurance company, or other parties handling the claim.
Contact SUNRISE RENTACAR as soon as possible and inform us of the accident. Please provide your name, rental vehicle information, location, a brief description of what happened, and whether the police have been contacted.
Please use the contact information provided with your reservation or the official SUNRISE RENTACAR contact channels.
Do not authorize repairs, promise payment, negotiate compensation, or make a private settlement with another party without first consulting SUNRISE RENTACAR or the insurance company.
The insurance company will determine insurance handling and liability in accordance with the circumstances of the accident and the applicable policy.
If the vehicle becomes unsafe or impossible to drive because of a mechanical problem, flat tire, warning light, battery problem, or other roadside trouble, stop in a safe location and contact SUNRISE RENTACAR before attempting repairs.
Do not continue driving if doing so could cause additional damage to the vehicle or create a safety risk.
Do not arrange towing, repairs, replacement parts, or other paid services without authorization unless immediate action is necessary for safety.
| Insurance Company | Sompo Japan Insurance Inc. (損害保険ジャパン株式会社) |
|---|---|
| Accident Support Center | 0120-256-110 |
| Roadside Assistance | 0120-365-110 |
When contacting SUNRISE RENTACAR, the insurance company, roadside assistance, or the police, please have as much of the following information available as possible:
SUNRISE RENTACAR vehicles are insured under a fleet automobile insurance policy with Sompo Japan Insurance Inc.
Insurance coverage, customer responsibility, deductibles, exclusions, and other conditions are subject to the applicable rental agreement, insurance policy, circumstances of the incident, and the conditions applicable to the specific vehicle.
An accident or vehicle problem does not automatically mean that all costs will be covered by insurance. Please follow the required accident and reporting procedures and wait for instructions before making arrangements on your own.
Important: In an emergency, protection of human life and safety always takes priority. Contact the police, ambulance, or fire department first when necessary, and contact SUNRISE RENTACAR as soon as circumstances allow.
