Every vehicle is delivered clean and sanitized. Please help us maintain the same standard by returning it in good condition, without excessive dirt, stains, strong odors or contamination.
Normal dust and light dirt resulting from ordinary use are expected. However, customers are responsible for any condition that requires excessive cleaning, specialized treatment, stain removal, deodorizing, document replacement or repair.
These rules apply to both the interior and exterior of the vehicle. The condition will be checked during the return inspection.
Light road dust, a small amount of dry sand on the floor mats and ordinary exterior dirt from paved-road driving are generally considered normal use. Customers are not expected to obtain professional cleaning for these ordinary conditions.
Excessive sand, mud, liquids, food residue, stains, odors, bodily waste, pet hair, tree resin or any contamination requiring special treatment is not considered normal use.
Okinawa has many beaches, but large amounts of sand must not be brought into the vehicle. Please remove excessive sand from your clothes, shoes, beach equipment and belongings before entering.
Excessive sand or mud inside the cabin, luggage area, under the seats or in difficult-to-clean areas may require additional cleaning.
Please take special care with drinks, sauces, oils and other liquids. Spills can penetrate the upholstery, seat foam, electrical connectors and sensors installed inside or underneath the seats.
Depending on the affected material, professional cleaning, disassembly, repair or replacement may be necessary, and the cost can be substantial.
The glove compartment contains important documents and items required for the vehicle’s operation. These are not disposable materials and must remain inside the vehicle.
If documents are removed, lost, stained or damaged, the applicable penalty will be charged according to the penalty schedule for the case.
Smoking is strictly prohibited inside all Sunrise Rent a Car vehicles. This includes cigarettes, heated tobacco products, electronic cigarettes and vaping devices.
Smoking immediately before entering the vehicle can also transfer a strong odor from clothing, hair and belongings to the upholstery and air-conditioning system. Please allow sufficient time before re-entering the vehicle.
If the vehicle is returned with cigarette, tobacco or vaping odor, the applicable penalty will be charged according to the penalty schedule. Additional deodorizing and vehicle downtime costs may also apply.
Vomit, human or animal feces, urine, blood and other biological contamination require specialized sanitation and may create a health risk for staff and future customers.
If an incident occurs, stop in a safe place and contact us immediately. Do not leave the contamination unreported and do not use chemicals that could spread the contamination or permanently damage the vehicle.
The applicable penalty will be charged according to the penalty schedule for the case. Professional sanitation, repair, replacement of affected parts and vehicle downtime may also be charged when applicable.
Avoid parking under trees that release resin, sap, fruit, heavy pollen or other sticky substances. Tree resin can bond strongly to paint, glass and exterior trim, making it extremely difficult to remove safely.
Do not scrape the resin or apply solvents, fuel, abrasive products or unapproved chemicals to the vehicle.
If the vehicle is returned extensively covered with tree resin or another substance requiring specialized removal, the applicable penalty will be charged according to the penalty schedule.
Standard rental vehicles are intended for normal use on appropriate, legally accessible roads. They must not be used for off-road driving, muddy trails, deep sand, flooded areas or terrain beyond the vehicle’s intended capabilities.
Mud can accumulate underneath the vehicle, around the suspension, brakes, engine area and wheel arches. This may require lifting the vehicle and performing specialized cleaning or inspection.
When a vehicle not suitable for such terrain is used in these conditions, the applicable penalty will be charged according to the penalty schedule. Cleaning, recovery and repair costs may also apply.
Customers must not disconnect, disable, remove, reposition, cover or modify any equipment installed in the vehicle. This includes recording cameras, safety devices, navigation and infotainment equipment, cables, sensors and other accessories.
Tampering with installed equipment may affect vehicle safety, accident records, insurance procedures and our ability to verify what occurred during an incident. The applicable penalty will be charged according to the dedicated penalty schedule. Repair, replacement and loss-of-use costs may also apply.
Recording cameras and other devices installed by Sunrise Rent a Car are part of the vehicle’s equipment. Customers must not interfere with their operation.
If a device appears to be malfunctioning, contact us. Do not attempt to repair, reset or modify it yourself.
Disabling or tampering with installed equipment is a violation of the rental conditions. The applicable penalty will be charged according to the dedicated penalty schedule. Any inspection, data recovery, repair, replacement or vehicle downtime costs may also be charged.
Portable phone holders must be installed with great care. Some mounting methods can permanently damage the vehicle’s navigation screen, dashboard, air vents, trim and other interior components.
Damage to a navigation screen can require replacement of the complete unit. Broken air-vent blades may also require replacement of the entire vent assembly or dashboard component.
Damage caused by a customer-installed phone holder or mounting accessory is subject to the applicable penalty in the dedicated penalty schedule. Inspection, cleaning, repair, replacement and loss-of-use costs may also apply.
Vehicle keys may be supplied with protective covers or cases. These items help protect the key from impacts, scratches, liquids, sand and accidental damage.
Missing, discarded or damaged key covers are subject to the applicable penalty in the dedicated penalty schedule. Damage to the electronic key itself may result in additional replacement, programming and vehicle downtime costs.
Keys may include numbered tags, vehicle identification tags, company-branded keychains and other identification items. These items are company property and must remain attached to the key.
Missing or damaged tags, keychains and identification items are subject to the applicable penalty in the dedicated penalty schedule. Additional replacement costs may apply when necessary.
If you are unsure whether a phone holder, charger, accessory or other item can be safely used in the vehicle, contact Sunrise Rent a Car before installing it.
Do not remove or modify an installed item simply because you do not intend to use it. We will explain what may be adjusted and where a personal accessory may be safely placed.
Animals may be transported only when Sunrise Rent a Car has been informed and approval has been arranged before the reservation date. Approval may depend on the vehicle, animal size, carrier and other rental conditions.
Transporting an animal without prior approval is a violation of the rental conditions. In such cases, the applicable penalty will be charged according to the penalty schedule. Additional cleaning, deodorizing or repair costs may apply.
Quick action can significantly reduce permanent damage. If food, liquids, vomit, waste or another substance contaminates the vehicle, contact Sunrise Rent a Car as soon as it is safe to do so.
Informing us does not automatically eliminate cleaning or repair charges, but it allows us to provide suitable instructions and may prevent the damage from becoming more serious.
When the vehicle is returned in a condition beyond normal use, charges will be determined according to the applicable penalty schedule and the circumstances of the case.
Depending on the condition, charges may include:
Payment of a standard cleaning penalty does not limit the customer’s responsibility when the actual cleaning, repair, replacement or loss-of-use cost is higher.
Last reviewed: August 31, 2026
